Purchase terms
1. General Information
These terms and conditions govern purchases made through this website.
By making a purchase, the user accepts these terms and conditions, as well as any specific terms that may be indicated during the purchasing process.
2. Purchasing Process
The user may make a purchase by following the procedure established on the website.
Before confirming the transaction, the user may review the information provided, the items selected and the corresponding total amount.
Once the process has been completed, the user will receive a purchase confirmation through the contact details provided.
3. Prices
The prices will be those indicated on the website at the time of purchase.
Before confirming the transaction, the total applicable amount will be displayed, including taxes and, where applicable, shipping costs or any other additional charges.
Prices may be modified at any time, without such changes affecting purchases that have already been confirmed.
4. Payment Methods
Payment may be made using any of the methods enabled on the website during the purchasing process.
Transactions carried out through external payment platforms will also be subject to the terms and security measures established by those platforms.
5. Availability
All purchases are subject to availability.
Some products are available for immediate dispatch, while others may be made to order. In the latter cases, the estimated manufacturing time will be indicated on the corresponding product page.
If, for any reason, it is not possible to fulfil an order that has already been placed, the user will be informed as soon as possible and, where applicable, the amounts paid will be refunded.
6. Shipping
Works of art and products purchased through this website will be sent to the delivery address provided by the buyer during the purchasing process.
Orders will be shipped using transport or courier services appropriate to the characteristics of the order and the selected destination.
The estimated delivery time will be approximately 7 business days, except for products made to order, for which the manufacturing time will be indicated on the corresponding product page.
Shipping costs will be borne by the buyer, unless otherwise indicated during the purchasing process. Shipping costs may vary depending on the product, the quantity purchased, the total order amount and the delivery destination.
The applicable shipping costs will be shown to the buyer before confirming and making the payment.
Shipments are made to national and international destinations. Shipping costs and conditions may vary depending on the selected destination.
The delivery times indicated are estimates and may be affected by circumstances related to product manufacturing, transportation or causes beyond the control of the website owner.
7. Returns and Right of Withdrawal
Voluntary exchanges or returns are not accepted outside the cases provided for by law.
For purchases made through this website, buyers who qualify as consumers have a period of 14 calendar days from receipt of the work of art to exercise their right of withdrawal, without having to provide a reason.
To exercise this right, the buyer must notify their decision within this period through the available contact channels.
The work of art must be returned in the same condition in which it was received, properly protected and using suitable packaging to ensure its proper preservation during transportation.
The direct costs arising from the return will be borne by the buyer.
The buyer will be responsible for any reduction in the value of the work of art resulting from handling beyond what is necessary to establish its nature, characteristics and condition.
The refund will be made once the work of art has been received or once the buyer has provided proof of its return, whichever occurs first, using the same payment method used for the purchase, unless expressly agreed otherwise.
The above is without prejudice to the rights to which the buyer is entitled when the work of art received is damaged, defective or does not correspond to the item purchased.
8. Incidents and Complaints
For any incident relating to a purchase, the user may contact the website owner through the available contact channels.
Complaints will be handled in accordance with these terms and conditions and applicable legislation.
9. Data Protection
Personal data provided during the purchasing process will be processed in accordance with the provisions of the website's Privacy Policy.
10. Amendments to the Terms and Conditions
These terms and conditions may be amended whenever necessary.
The terms and conditions in force at the time of purchase will apply to each transaction.
11. Applicable Law
These terms and conditions shall be governed by Spanish law.
Any dispute arising from the interpretation or application of these terms and conditions shall be resolved in accordance with applicable legislation and before the courts and tribunals with legally applicable jurisdiction.